Transit service reliability guarantee & accountability program
Note: The Devine / Bradley Motion of which Notice was previously given at the 28 January 2026 City Council meeting was replaced with the following revised motion pursuant to Subsection 59(5) of the Procedure By-law.
Moved by S. Devine
Seconded byJ. Bradley
WHEREAS Ottawa transit riders continue to face persistent reliability issues, including insufficient buses to meet expected service levels, frequent bus trip cancellations, overcrowding, longer waits, and O Train disruptions that have eroded public confidence; and
WHEREAS OC Transpo customers rely on this service to get to work, school, medical appointments, and family commitments on time, but, as a result of unreliable service, are frequently and routinely late for appointments, or are required to pay for alternate transportation, or are required to add significant buffer time to their commute — all of which are burdens that should not fall on customers; and
WHEREAS in September 2025 OC Transpo submitted a detailed operational plan—Improving Bus Service Reliability [Report ACS2025-TSD-TS-0003] —which aimed to reach defined reliability targets by December 2027; and
WHEREAS on page 21 of the Improving Bus Service Reliability report, Council was advised that “staff do not have policy direction from Council on whether to favour reliability over service levels”; and
WHEREAS transit agencies in peer jurisdictions employ a range of financial and non-financial accountability tools to strengthen trust and improve reliability (e.g., London’s quality incentive contracts and delay compensation, Singapore’s Bus Contracting Model and Bus Service Reliability Framework, Washington, D.C.’s rider facing commitments, and GO Transit’s customer focused guarantee); and
WHEREAS Toronto City Council has directed the TTC to evaluate a rider-recourse compensation mechanism as part of its Ridership Growth Strategy, signaling a broader shift to customer-facing accountability frameworks in Canadian transit; and
WHEREAS the concept of customer rights—including the right to clear expectations, timely information, and fair recourse when service is not delivered—is increasingly recognized as foundational to rebuilding trust in modern transit systems; and
WHEREAS jurisdictions that pair investments with clear accountability frameworks often see improved performance and reliability outcomes;
THEREFORE BE IT RESOLVED THAT, as part of the annual update cycle of the OC Transpo Five-Year Roadmap, and between Q4 2027 and the end of Q2 2028, staff be directed to:
Evaluate and report back on the feasibility, implications, and potential models for a Transit Reliability & Accountability Framework, including a review of global best practice and including considerations related to clear service expectations, public transparency, and customer focused accountability mechanisms; and
Update OC Transpo’s transit service reliability policy and target metrics, and that this update be done in parallel with the development of the Transit Reliability & Accountability Framework.
Compensation for Transit Riders
Moved by S. Menard
Seconded byL. Johnson
WHEREAS OC Transpo bus service is currently operating well below normal standards of reliability and capacity because of delays in receiving replacements for life-expired buses, mechanic shortages, and without sufficient advanced mitigation planning; and
WHEREAS service on O-Train Line 1 is currently operating well below the normal level of capacity because of mechanical problems and a P3 that has meant a lack of transparency and urgency in solving root cause issues; and
WHEREAS OC Transpo riders daily lives have been negatively affected by the reduced reliability and capacity of the integrated bus and train system;
THEREFORE BE IT RESOLVED that staff be directed to explore scenarios to compensate transit users for the latest transit disruptions, which could include refunds, capital improvements to reliability, discounted future service or another method of compensation or combination thereof, and report back to a future meeting of the Transit Committee in Q1 2026.
Naming of Multi-Use Pathway – Jane Brammer Path
Moved by T. Tierney
Seconded byM. Sutcliffe
WHEREAS the Blair Road urbanization project includes a multi-use pathway as part of the Transportation Master Plan Priority Road Network; and
WHEREAS this pathway will serve as an important connection for residents across the city and notably for residents of the Rothwell Heights community; and
WHEREAS Jane Brammer has been a longstanding member of Rothwell Heights and is currently serving as Executive Chair of the Board of Directors for the Rothwell Heights Property Owners Association;
THEREFORE BE IT RESOLVED that the multi-use pathway to be constructed as part of the Blair Road urbanization project be formally named Jane Brammer Path; and
BE IT FURTHER RESOLVED that during construction of the path, that a temporary sign be installed to indicate the path’s formal name; and
BE IT FURTHER RESOLVED that all costs related to the production and installation of the temporary sign as well as the permanent stand and plaque be funded through the Ward Councillor’s office budget.
Motions Requiring Suspension of the Rules of Procedure
Notices of Motion (for Consideration at Subsequent Meeting)
Motion to Introduce By-laws
Three Readings
That the by-laws listed on the Agenda under Motion to Introduce By-laws, Three Readings, be read and passed.
a. A by-law of the City of Ottawa to amend By-law No. 2020-164 respecting various minor amendments.b. A by-law of the City of Ottawa to amend By-law No. 2025-242 respecting a minor amendment.c. A by-law of the City of Ottawa to amend By-law No. 2025-243 respecting various minor amendments.d. A by-law of the City of Ottawa to close Part of Booth Street in the City of Ottawa;e. A by-law of the City of Ottawa to amend By-law 2024-218, the Development Charges By-law, 2024 to provide for Unserviced Storage Structures in the Rural Area.f. A by-law of the City of Ottawa to amend By-law 2024-218, the Development Charges By-law, 2024.g. A by-law of the City of Ottawa to amend By-law 2007-268 respecting fees and charges for public transit services.h. A by-law of the City of Ottawa to designate certain lands and improvements thereon as municipal capital facilities.i. A by-law of the City of Ottawa to amend By-law No. 2017-180 respecting the appointment of Municipal Law Enforcement Officers in accordance with private property parking enforcement.j. A By-law of the City of Ottawa to designate a portion of 21 Concourse Gate as a municipal capital facility.k. A By-law of the City of Ottawa to designate a portion of 308 Legget Drive as a municipal capital facility.l. A By-law of the City of Ottawa to designate a portion of 19 Fairmont Avenue as a municipal capital facility.m. A by-law of the City of Ottawa to amend Volume 1 of the Official Plan for the City of Ottawa and the West Downtown Core Secondary Plan within Volume 2A to replace the Preston Street Extension of the City’s road network with an active transportation bridge and to add related policies.n. A by-law of the City of Ottawa to amend the West Downtown Core Secondary Plan within Volume 2A of the Official Plan for the City of Ottawa to increase maximum building heights to lands known municipally as 951 Gladstone Avenue and 145 Loretta Avenue North.o. A by-law of the City of Ottawa to amend By-law No. 2008-250 to change the zoning of lands known municipally as 945 Gladstone Avenue and 145 Loretta Avenue North.p. A by-law of the City of Ottawa to amend By-law No. 2008-250 to change the zoning of part of the lands known municipally as 7628 Flewellyn Road.q. A by-law of the City of Ottawa to amend By-law 2017-255, the Noise By-law, in respect of 35 Laurel Street, 127 Loretta Avenue North, and 131 Loretta Avenue North.r. A by-law of the City of Ottawa to amend By-law No. 2008-250 to change the zoning of part of the lands known municipally as 1296 and 1400 Old Montreal Road.