note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch.
Updates are coming soon....
[id] => 136291
[sr_id] => 201700590463
[status] => Open
[service_code] => 2000164-1
[description] => Roads Maintenance / Travelled Surface / Debris or litter on the road
[requested] => 2017-05-07 12:20:40
[expected] => 2017-05-15 08:30:00
[address] => WARD 16 RIVER
[created] => 2017-05-07 12:30:07
[scanned] => 2017-05-07 12:30:07