note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 136265
    [sr_id] => 201700590324
    [status] => Open
    [service_code] => 2000164-2
    [description] => Roads Maintenance / Travelled Surface / Pothole on the Road
    [requested] => 2017-05-07 10:31:51
    [updated] => 
    [expected] => 2017-05-15 08:30:00
    [address] => WARD 10 GLOUCESTER-SOUTHGATE
    [created] => 2017-05-07 10:45:07
    [scanned] => 2017-05-07 10:45:07
    [close_detected] => 
)
1