note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch.
Updates are coming soon....
[id] => 105316
[sr_id] => 201700544903
[status] => Open
[service_code] => 2000157-1
[description] => Roads Maintenance / Property damaged by city vehicle
[requested] => 2017-04-21 09:38:33
[expected] => 2017-04-28 09:38:33
[address] => WARD 22 GLOUCESTER-SOUTH NEPEAN
[created] => 2017-04-21 09:45:05
[scanned] => 2017-04-21 09:45:05