note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch.
Updates are coming soon....
[id] => 105099
[sr_id] => 201700544681
[status] => Open
[service_code] => 2000164-2
[description] => Roads Maintenance / Travelled Surface / Pothole on the Road
[requested] => 2017-04-21 09:04:54
[expected] => 2017-04-28 09:04:54
[address] => WARD 18 ALTA VISTA
[created] => 2017-04-21 09:15:06
[scanned] => 2017-04-21 09:15:06