note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch.
Updates are coming soon....
[id] => 105071
[sr_id] => 201700544556
[status] => Open
[service_code] => 2000164-2
[description] => Roads Maintenance / Travelled Surface / Pothole on the Road
[requested] => 2017-04-21 08:42:53
[expected] => 2017-04-28 08:42:53
[address] => WARD 10 GLOUCESTER-SOUTHGATE
[created] => 2017-04-21 08:45:02
[scanned] => 2017-04-21 08:45:02