note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 81444
    [sr_id] => 201700496651
    [status] => Open
    [service_code] => 2000164-2
    [description] => Roads Maintenance / Travelled Surface / Pothole on the Road
    [requested] => 2017-03-31 15:56:17
    [updated] => 2017-03-31 16:45:08
    [expected] => 2017-04-07 15:56:17
    [address] => WARD 17 CAPITAL
    [created] => 2017-03-31 16:00:03
    [scanned] => 2017-03-31 16:00:03
    [close_detected] => 
)
1