note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 7455
    [sr_id] => 201700418571
    [status] => Closed
    [service_code] => 2000162-1
    [description] => Roads Maintenance / General Operations / Road Damaged
    [requested] => 2017-02-20 13:31:51
    [updated] => 2017-02-22 15:06:52
    [expected] => 2017-02-21 13:31:51
    [address] => WARD 23 KANATA SOUTH
    [created] => 2017-03-19 15:43:03
    [scanned] => 2017-03-19 15:43:03
    [close_detected] => 2017-02-22 15:06:52
)
1