note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 15327
    [sr_id] => 201700371276
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Snow banks are too large
    [requested] => 2017-01-30 23:07:30
    [updated] => 2017-03-06 13:06:41
    [expected] => 2017-02-07 08:30:00
    [address] => WARD 7 BAY
    [created] => 2017-03-19 20:23:22
    [scanned] => 2017-03-19 20:23:22
    [close_detected] => 2017-03-06 13:06:41
)
1