note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 25126
    [sr_id] => 201700309592
    [status] => Closed
    [service_code] => 2000162-1
    [description] => Roads Maintenance / General Operations / Road Damaged
    [requested] => 2017-01-04 17:13:02
    [updated] => 2017-01-06 15:25:41
    [expected] => 2017-01-06 08:30:00
    [address] => WARD 18 ALTA VISTA
    [created] => 2017-03-19 20:29:40
    [scanned] => 2017-03-19 20:29:40
    [close_detected] => 2017-01-06 15:25:41
)
1