note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 24820
    [sr_id] => 201700308010
    [status] => Closed
    [service_code] => 2000157-1
    [description] => Roads Maintenance / Property damaged by city vehicle
    [requested] => 2017-01-04 12:51:35
    [updated] => 2017-01-18 08:25:09
    [expected] => 2017-01-11 12:51:35
    [address] => WARD 17 CAPITAL
    [created] => 2017-03-19 20:29:38
    [scanned] => 2017-03-19 20:29:38
    [close_detected] => 2017-01-18 08:25:09
)
1