note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 25425
    [sr_id] => 201700302867
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Slippery (icy) road
    [requested] => 2017-01-03 10:29:57
    [updated] => 2017-01-05 16:25:07
    [expected] => 2017-01-10 10:29:57
    [address] => WARD 10 GLOUCESTER-SOUTHGATE
    [created] => 2017-03-19 20:36:47
    [scanned] => 2017-03-19 20:36:47
    [close_detected] => 2017-01-05 16:25:07
)
1