note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 28435
    [sr_id] => 201601093809
    [status] => Closed
    [service_code] => 2000157-1
    [description] => Roads Maintenance / Property damaged by city vehicle
    [requested] => 2016-12-22 23:06:18
    [updated] => 2017-01-31 09:05:12
    [expected] => 2016-12-30 08:30:00
    [address] => WARD 7 BAY
    [created] => 2017-03-20 19:25:34
    [scanned] => 2017-03-20 19:25:34
    [close_detected] => 2017-01-31 09:05:12
)
1