note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 30530
    [sr_id] => 201601074880
    [status] => Closed
    [service_code] => 2000165-1
    [description] => Roads Maintenance / Sidewalks, Pathways and Trails / General Sidewalk Maintenance / Plowing or sanding is overdue
    [requested] => 2016-12-12 23:17:08
    [updated] => 2016-12-15 10:25:31
    [expected] => 2016-12-20 08:30:00
    [address] => WARD 8 COLLEGE
    [created] => 2017-03-21 04:26:10
    [scanned] => 2017-03-21 04:26:10
    [close_detected] => 2016-12-15 10:25:31
)
1