note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 30517
    [sr_id] => 201601074849
    [status] => Open
    [service_code] => 2000157-1
    [description] => Roads Maintenance / Property damaged by city vehicle
    [requested] => 2016-12-12 21:31:36
    [updated] => 2017-03-21 04:26:00
    [expected] => 2016-12-20 08:30:00
    [address] => WARD 22 GLOUCESTER-SOUTH NEPEAN
    [created] => 2017-03-21 04:26:00
    [scanned] => 2017-04-02 16:59:06
    [close_detected] => 
)
1