note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 30498
    [sr_id] => 201601074729
    [status] => Closed
    [service_code] => 2000178-1
    [description] => Garbage and Recycling / Solid Waste Collection / Garbage Collection / Container(s) Still At Curb
    [requested] => 2016-12-12 19:19:54
    [updated] => 2016-12-13 10:05:28
    [expected] => 2016-12-15 08:30:00
    [address] => WARD 5 WEST CARLETON-MARCH
    [created] => 2017-03-21 04:25:51
    [scanned] => 2017-03-21 04:25:51
    [close_detected] => 2016-12-13 10:05:28
)
1