note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 30394
    [sr_id] => 201601074161
    [status] => Closed
    [service_code] => 2000162-1
    [description] => Roads Maintenance / General Operations / Road Damaged
    [requested] => 2016-12-12 15:42:47
    [updated] => 2016-12-16 10:25:06
    [expected] => 2016-12-13 15:42:47
    [address] => WARD 4 KANATA NORTH
    [created] => 2017-03-21 04:25:32
    [scanned] => 2017-03-21 04:25:32
    [close_detected] => 2016-12-16 10:25:06
)
1