note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 30373
    [sr_id] => 201601073891
    [status] => Closed
    [service_code] => 2000162-1
    [description] => Roads Maintenance / General Operations / Road Damaged
    [requested] => 2016-12-12 14:29:56
    [updated] => 2016-12-14 16:25:12
    [expected] => 2016-12-13 14:29:56
    [address] => WARD 10 GLOUCESTER-SOUTHGATE
    [created] => 2017-03-21 04:25:27
    [scanned] => 2017-03-21 04:25:27
    [close_detected] => 2016-12-14 16:25:12
)
1