note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 30374
    [sr_id] => 201601073878
    [status] => Open
    [service_code] => 2000157-1
    [description] => Roads Maintenance / Property damaged by city vehicle
    [requested] => 2016-12-12 14:28:09
    [updated] => 2017-03-21 04:25:27
    [expected] => 2016-12-19 14:28:09
    [address] => WARD 4 KANATA NORTH
    [created] => 2017-03-21 04:25:27
    [scanned] => 2017-04-02 16:32:03
    [close_detected] => 
)
1