note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 30348
    [sr_id] => 201601073674
    [status] => Open
    [service_code] => 2000157-1
    [description] => Roads Maintenance / Property damaged by city vehicle
    [requested] => 2016-12-12 13:37:51
    [updated] => 2017-03-21 04:25:22
    [expected] => 2016-12-19 13:37:51
    [address] => WARD 19 CUMBERLAND
    [created] => 2017-03-21 04:25:22
    [scanned] => 2017-04-02 16:32:02
    [close_detected] => 
)
1