note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 30351
    [sr_id] => 201601073649
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Plowing or sanding is overdue
    [requested] => 2016-12-12 13:32:21
    [updated] => 2016-12-16 08:25:13
    [expected] => 2016-12-19 13:32:21
    [address] => WARD 6 STITTSVILLE
    [created] => 2017-03-21 04:25:22
    [scanned] => 2017-03-21 04:25:22
    [close_detected] => 2016-12-16 08:25:13
)
1