note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 30352
    [sr_id] => 201601073645
    [status] => Closed
    [service_code] => 2000162-1
    [description] => Roads Maintenance / General Operations / Road Damaged
    [requested] => 2016-12-12 13:31:12
    [updated] => 2016-12-13 08:25:58
    [expected] => 2016-12-13 13:31:12
    [address] => WARD 10 GLOUCESTER-SOUTHGATE
    [created] => 2017-03-21 04:25:22
    [scanned] => 2017-03-21 04:25:22
    [close_detected] => 2016-12-13 08:25:58
)
1