note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 30294
    [sr_id] => 201601073099
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Snow banks are too large
    [requested] => 2016-12-12 11:29:42
    [updated] => 2016-12-16 14:25:05
    [expected] => 2016-12-19 11:29:42
    [address] => WARD 18 ALTA VISTA
    [created] => 2017-03-21 04:25:14
    [scanned] => 2017-03-21 04:25:14
    [close_detected] => 2016-12-16 14:25:05
)
1