note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 30251
    [sr_id] => 201601072598
    [status] => Closed
    [service_code] => 2000165-1
    [description] => Roads Maintenance / Sidewalks, Pathways and Trails / General Sidewalk Maintenance / Snow banks are too large
    [requested] => 2016-12-12 09:24:31
    [updated] => 2016-12-13 14:14:23
    [expected] => 2016-12-19 09:24:31
    [address] => WARD 15 KITCHISSIPPI
    [created] => 2017-03-21 04:25:06
    [scanned] => 2017-03-21 04:25:06
    [close_detected] => 2016-12-13 14:14:23
)
1