note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 30217
    [sr_id] => 201601072224
    [status] => Closed
    [service_code] => 2000164-2
    [description] => Roads Maintenance / Travelled Surface / Pothole on the Road
    [requested] => 2016-12-12 04:11:09
    [updated] => 2017-01-23 09:25:22
    [expected] => 2016-12-19 08:30:00
    [address] => WARD 2 INNES
    [created] => 2017-03-21 04:24:46
    [scanned] => 2017-03-21 04:24:46
    [close_detected] => 2017-01-23 09:25:22
)
1