note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 31210
    [sr_id] => 201601065901
    [status] => Open
    [service_code] => 2000157-1
    [description] => Roads Maintenance / Property damaged by city vehicle
    [requested] => 2016-12-07 14:10:18
    [updated] => 2017-03-21 06:44:08
    [expected] => 2016-12-14 14:10:18
    [address] => WARD 1 ORLÉANS
    [created] => 2017-03-21 06:44:08
    [scanned] => 2017-04-03 12:59:09
    [close_detected] => 
)
1