note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 32450
    [sr_id] => 201601051255
    [status] => Closed
    [service_code] => 2000178-1
    [description] => Garbage and Recycling / Solid Waste Collection / Garbage Collection / Driver Complaint
    [requested] => 2016-11-29 09:52:32
    [updated] => 2016-12-01 05:35:04
    [expected] => 2016-12-01 09:52:31
    [address] => WARD 19 CUMBERLAND
    [created] => 2017-03-21 10:43:41
    [scanned] => 2017-03-21 10:43:41
    [close_detected] => 2016-12-01 05:35:04
)
1