note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 32807
    [sr_id] => 201601050562
    [status] => Closed
    [service_code] => 2000162-1
    [description] => Roads Maintenance / General Operations / Road Damaged
    [requested] => 2016-11-28 17:07:03
    [updated] => 2016-11-29 12:10:55
    [expected] => 2016-11-29 08:30:00
    [address] => WARD 17 CAPITAL
    [created] => 2017-03-21 17:25:01
    [scanned] => 2017-03-21 17:25:01
    [close_detected] => 2016-11-29 12:10:55
)
1