note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 32746
    [sr_id] => 201601049356
    [status] => Closed
    [service_code] => 2000164-2
    [description] => Roads Maintenance / Travelled Surface / Pothole on the Road
    [requested] => 2016-11-28 10:13:54
    [updated] => 2016-12-05 09:20:30
    [expected] => 2016-12-05 10:13:54
    [address] => WARD 8 COLLEGE
    [created] => 2017-03-21 17:24:36
    [scanned] => 2017-03-21 17:24:36
    [close_detected] => 2016-12-05 09:20:30
)
1