note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 32713
    [sr_id] => 201601049010
    [status] => Open
    [service_code] => 2000089-1
    [description] => Social Community Service / Graffiti / Vandalism / National Capital Commission
    [requested] => 2016-11-28 08:41:48
    [updated] => 2017-03-21 17:24:28
    [expected] => 2016-12-07 08:41:48
    [address] => WARD 13 RIDEAU-ROCKCLIFFE
    [created] => 2017-03-21 17:24:28
    [scanned] => 2017-04-21 13:07:03
    [close_detected] => 
)
1