note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 34359
    [sr_id] => 201601033357
    [status] => Closed
    [service_code] => 2000180-1
    [description] => Garbage and Recycling / Solid Waste Collection / Green Bin Collection / Mess Left Behind
    [requested] => 2016-11-18 15:45:59
    [updated] => 2016-11-18 17:05:05
    [expected] => 2016-11-22 15:45:58
    [address] => WARD 1 ORLÉANS
    [created] => 2017-03-21 22:25:18
    [scanned] => 2017-03-21 22:25:18
    [close_detected] => 2016-11-18 17:05:05
)
1