note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 34328
    [sr_id] => 201601032688
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Debris or litter on the road
    [requested] => 2016-11-18 11:50:27
    [updated] => 2016-11-21 08:25:26
    [expected] => 2016-11-25 11:50:27
    [address] => WARD 10 GLOUCESTER-SOUTHGATE
    [created] => 2017-03-21 22:25:01
    [scanned] => 2017-03-21 22:25:01
    [close_detected] => 2016-11-21 08:25:26
)
1