note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 34621
    [sr_id] => 201601029622
    [status] => Closed
    [service_code] => 2000081-1
    [description] => Roads Maintenance / Drain Covers on the Road / Drain Cover Broken
    [requested] => 2016-11-16 21:11:29
    [updated] => 2016-11-18 09:25:48
    [expected] => 2016-11-18 08:30:00
    [address] => WARD 7 BAY
    [created] => 2017-03-21 23:26:22
    [scanned] => 2017-03-21 23:26:22
    [close_detected] => 2016-11-18 09:25:48
)
1