note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 35456
    [sr_id] => 201601017960
    [status] => Closed
    [service_code] => 2000178-1
    [description] => Garbage and Recycling / Solid Waste Collection / Garbage Collection / Some Items Left Behind
    [requested] => 2016-11-09 18:37:01
    [updated] => 2016-11-10 12:45:29
    [expected] => 2016-11-11 08:30:00
    [address] => WARD 9 KNOXDALE-MERIVALE
    [created] => 2017-03-22 06:44:08
    [scanned] => 2017-03-22 06:44:08
    [close_detected] => 2016-11-10 12:45:29
)
1