note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 35442
    [sr_id] => 201601017807
    [status] => Open
    [service_code] => 2000164-2
    [description] => Roads Maintenance / Travelled Surface / Pothole on the Road
    [requested] => 2016-11-09 16:54:09
    [updated] => 2017-03-22 06:44:00
    [expected] => 2016-11-16 16:54:09
    [address] => WARD 19 CUMBERLAND
    [created] => 2017-03-22 06:44:00
    [scanned] => 2017-04-22 12:59:02
    [close_detected] => 
)
1