note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 35445
    [sr_id] => 201601017765
    [status] => Closed
    [service_code] => 2000089-1
    [description] => Social Community Service / Graffiti / Vandalism / City of Ottawa
    [requested] => 2016-11-09 16:29:07
    [updated] => 2016-11-14 07:45:05
    [expected] => 2016-11-18 16:29:07
    [address] => WARD 17 CAPITAL
    [created] => 2017-03-22 06:44:00
    [scanned] => 2017-03-22 06:44:00
    [close_detected] => 2016-11-14 07:45:05
)
1