note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 35449
    [sr_id] => 201601017701
    [status] => Closed
    [service_code] => 2000164-2
    [description] => Roads Maintenance / Travelled Surface / Pothole on the Road
    [requested] => 2016-11-09 16:05:24
    [updated] => 2016-11-18 09:25:37
    [expected] => 2016-11-16 08:30:00
    [address] => WARD 11 BEACON HILL-CYRVILLE
    [created] => 2017-03-22 06:44:00
    [scanned] => 2017-03-22 06:44:00
    [close_detected] => 2016-11-18 09:25:37
)
1