note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 35412
    [sr_id] => 201601017111
    [status] => Closed
    [service_code] => 2000164-2
    [description] => Roads Maintenance / Travelled Surface / Pothole on the Road
    [requested] => 2016-11-09 12:22:42
    [updated] => 2016-11-24 11:25:23
    [expected] => 2016-11-16 12:22:41
    [address] => WARD 3 BARRHAVEN
    [created] => 2017-03-22 06:43:45
    [scanned] => 2017-03-22 06:43:45
    [close_detected] => 2016-11-24 11:25:23
)
1