note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 36446
    [sr_id] => 201601005271
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Debris or litter on the road
    [requested] => 2016-11-02 21:33:15
    [updated] => 2016-11-04 12:25:23
    [expected] => 2016-11-09 08:30:00
    [address] => WARD 14 SOMERSET
    [created] => 2017-03-22 10:25:28
    [scanned] => 2017-03-22 10:25:28
    [close_detected] => 2016-11-04 12:25:23
)
1