note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 36420
    [sr_id] => 201601005041
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Debris or litter on the road
    [requested] => 2016-11-02 17:22:39
    [updated] => 2016-11-04 09:25:38
    [expected] => 2016-11-09 08:30:00
    [address] => WARD 2 INNES
    [created] => 2017-03-22 10:25:09
    [scanned] => 2017-03-22 10:25:09
    [close_detected] => 2016-11-04 09:25:38
)
1