note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 36405
    [sr_id] => 201601004626
    [status] => Closed
    [service_code] => 2000089-1
    [description] => Social Community Service / Graffiti / Vandalism / City of Ottawa
    [requested] => 2016-11-02 15:12:26
    [updated] => 2016-11-03 15:25:10
    [expected] => 2016-11-11 15:12:26
    [address] => WARD 16 RIVER
    [created] => 2017-03-22 10:25:00
    [scanned] => 2017-03-22 10:25:00
    [close_detected] => 2016-11-03 15:25:10
)
1