note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 36371
    [sr_id] => 201601004354
    [status] => Closed
    [service_code] => 2000178-1
    [description] => Garbage and Recycling / Solid Waste Collection / Garbage Collection / Driver Complaint
    [requested] => 2016-11-02 13:52:32
    [updated] => 2016-11-02 14:45:19
    [expected] => 2016-11-04 13:52:32
    [address] => WARD 19 CUMBERLAND
    [created] => 2017-03-22 10:24:52
    [scanned] => 2017-03-22 10:24:52
    [close_detected] => 2016-11-02 14:45:19
)
1