note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 36374
    [sr_id] => 201601004293
    [status] => Closed
    [service_code] => 2000164-1
    [description] => Roads Maintenance / Travelled Surface / Debris or litter on the road
    [requested] => 2016-11-02 13:38:12
    [updated] => 2016-11-04 08:25:16
    [expected] => 2016-11-09 13:38:12
    [address] => WARD 4 KANATA NORTH
    [created] => 2017-03-22 10:24:52
    [scanned] => 2017-03-22 10:24:52
    [close_detected] => 2016-11-04 08:25:16
)
1