note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 36316
    [sr_id] => 201601003324
    [status] => Closed
    [service_code] => 2000088-1
    [description] => Social Community Service / Graffiti / Offensive / City of Ottawa
    [requested] => 2016-11-02 09:49:55
    [updated] => 2016-11-02 15:25:12
    [expected] => 2016-11-11 09:49:55
    [address] => WARD 12 RIDEAU-VANIER
    [created] => 2017-03-22 10:24:35
    [scanned] => 2017-03-22 10:24:35
    [close_detected] => 2016-11-02 15:25:12
)
1