note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 39531
    [sr_id] => 201600951240
    [status] => Closed
    [service_code] => 2000162-1
    [description] => Roads Maintenance / General Operations / Dead animal on the road
    [requested] => 2016-10-05 07:47:24
    [updated] => 2016-10-06 10:25:18
    [expected] => 2016-10-06 08:30:00
    [address] => WARD 23 KANATA SOUTH
    [created] => 2017-03-23 10:43:04
    [scanned] => 2017-03-23 10:43:04
    [close_detected] => 2016-10-06 10:25:18
)
1