note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 46621
    [sr_id] => 201600856605
    [status] => Closed
    [service_code] => 2000162-1
    [description] => Roads Maintenance / General Operations / Road Damaged
    [requested] => 2016-08-23 14:37:52
    [updated] => 2016-11-21 08:25:13
    [expected] => 2016-08-24 14:37:52
    [address] => WARD 15 KITCHISSIPPI
    [created] => 2017-03-25 04:25:05
    [scanned] => 2017-03-25 04:25:05
    [close_detected] => 2016-11-21 08:25:13
)
1