note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 47395
    [sr_id] => 201600841295
    [status] => Closed
    [service_code] => 2000164-2
    [description] => Roads Maintenance / Travelled Surface / Pothole on the Road
    [requested] => 2016-08-17 09:27:04
    [updated] => 2016-08-19 12:25:40
    [expected] => 2016-08-24 09:27:04
    [address] => WARD 21 RIDEAU-GOULBOURN
    [created] => 2017-03-25 07:25:08
    [scanned] => 2017-03-25 07:25:08
    [close_detected] => 2016-08-19 12:25:40
)
1