note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 50285
    [sr_id] => 201600801902
    [status] => Closed
    [service_code] => 2000081-1
    [description] => Roads Maintenance / Drain Covers on the Road / Drain Cover Off, Missing
    [requested] => 2016-07-31 09:25:52
    [updated] => 2016-08-04 08:25:21
    [expected] => 2016-08-03 08:30:00
    [address] => WARD 13 RIDEAU-ROCKCLIFFE
    [created] => 2017-03-25 22:24:33
    [scanned] => 2017-03-25 22:24:33
    [close_detected] => 2016-08-04 08:25:21
)
1