note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 55095
    [sr_id] => 201600728018
    [status] => Closed
    [service_code] => 2000178-1
    [description] => Garbage and Recycling / Solid Waste Collection / Garbage Collection / Negative Feedback
    [requested] => 2016-07-02 16:30:59
    [updated] => 2016-07-04 13:05:37
    [expected] => 2016-07-06 08:30:00
    [address] => WARD 20 OSGOODE
    [created] => 2017-03-26 22:44:45
    [scanned] => 2017-03-26 22:44:45
    [close_detected] => 2016-07-04 13:05:37
)
1