note: ottwatch isn't re-scanning SRs to detect updates yet; so what you're looking at is just the state of the SR when it was first detected by OttWatch. Updates are coming soon....
Array
(
    [id] => 55051
    [sr_id] => 201600727415
    [status] => Closed
    [service_code] => 2000089-1
    [description] => Social Community Service / Graffiti / Vandalism / Other
    [requested] => 2016-07-02 10:29:57
    [updated] => 2016-07-05 12:45:26
    [expected] => 2016-07-13 08:30:00
    [address] => WARD 18 ALTA VISTA
    [created] => 2017-03-26 22:44:12
    [scanned] => 2017-03-26 22:44:12
    [close_detected] => 2016-07-05 12:45:26
)
1